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8 April 2011
Last updated at 05:32 ET
Thousands of Jobcentre staff are to go on strike this month due to a row over working conditions and management targets.
The Public and Commercial Services union (PCS) said its members in 37 call centres would walk out on 18 April.
It follows the breakdown of negotiations after a 70% vote in favour of strike action on the 24 March.
In January, union members staged a two-day strike at seven centres.
"We are being prevented from providing a good quality service to the public because of unnecessary and unrealistic call centre targets," said Jane Aitchison, president of the PCS department for work and pensions.
The strike ballot of 7,000 union members had a turnout of 43%.
The union said there could be further strikes if no agreement was reached.
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The Public and Commercial Services union (PCS) said its members in 37 call centres would walk out on 18 April.
It follows the breakdown of negotiations after a 70% vote in favour of strike action on the 24 March.
In January, union members staged a two-day strike at seven centres.
"We are being prevented from providing a good quality service to the public because of unnecessary and unrealistic call centre targets," said Jane Aitchison, president of the PCS department for work and pensions.
The strike ballot of 7,000 union members had a turnout of 43%.
The union said there could be further strikes if no agreement was reached.
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