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divdiv class=story-body readability=35 span class=story-date#13; span class=date27 October 2013/span#13;span class=time-textLast updated at /spanspan class=time20:08 ET/span#13; #13;/span#13;#13; #13;#13;#13; #13; #13; #13; #13; p class=introduction id=story_continues_1A government-backed review into how the NHS in England handles complaints is set to publish its conclusions later./p#13; pIt was led by Labour MP Ann Clwyd, who broke down in a BBC interview last December while describing the poor care her late husband had received./p#13; pShe was sent more than 2,000 letters and emails from people describing similar complaints during the process./p#13; pThe report comes as the health ombudsman calls for a 24-hour advice service for unhappy patients./p#13; pa href=http://www.bbc.co.uk/news/health-24668935Writing in the BBC News website's Scrubbing Up column/a, ombudsman Dame Julie Mellor said: Too often we hear of patients not having the confidence to raise a concern on a hospital ward. /p#13; pThey fear they won't be listened to or taken seriously. /p#13; pEven if they do complain, they can find NHS organisations defensive rather than open to feedback./p#13; pShe says patients and carers should be able to access advice on how to raise a concern 24 hours a day, seven days a week, and that every patient, carer and relative would have the opportunity to raise an issue in person, by email or over the phone. /p#13; span class=cross-head'Like a battery hen'/span#13; pThe review into NHS complaints handling was launched in March this year by Health Secretary Jeremy Hunt in the wake of the a href=http://www.bbc.co.uk/news/health-21341766public inquiry into the failings at the Mid Staffordshire NHS Trust led by Robert Francis QC./a/p#13; pProf Tricia Hart, chief executive of South Tees Hospitals NHS Foundation Trust and an adviser to the Francis inquiry, led the review alongside Ms Clwyd./p#13; !-- Embedding the audio player --#13;!-- This is the embedded player component --#13;#13;#13; #13; #13;#13;#13;#13;!-- wwrights check --#13;!-- Empty country is used on test environment --#13;#13;#13;#13;div class=audioInStoryC#13; div id=emp-20595298-141569 class=emp#13; #13; #13; noscript#13; div class=warning readability=1#13; img class=holding src=http://news.bbcimg.co.uk/media/images/64544000/jpg/_64544394_008995484-1.jpg alt=The Welsh Labour MP Ann Clwyd/pstrongPlease turn on JavaScript./strong Media requires JavaScript to play./p#13; /div#13; /noscript#13; #13; !-- embedding script --#13; #13; /div#13; #13; #13; #13;#13;/div#13;!-- end of the embedded player component --#13;#13;!-- Player embedded -- pIt was given the task of identifying common standards which should be applied to complaints handling, and how information could be used to improve services./p#13; pMs Clwyd broke down during an interview on BBC Radio 4's World at One programme in December 2012 about the care her husband Owen Roberts had received before his death a few months earlier./p#13; pShe said he had died like a battery hen at the University Hospital of Wales in Cardiff./p#13; pMs Clwyd, Labour MP for Cynon Valley, described the coldness, resentment, indifference and contempt of nurses who treated her late husband./p#13; pAt the launch of the review, she said: We all hope that when we go into hospital the care we receive will not give us cause to complain. /p#13; pHowever when something does go wrong, it must be easy for patients and their carers to speak up, without fear. /p#13; pI am determined that the result of this review will be a system that ensures that any complaint or concern that patients or whistleblowers make will be listened to and acted upon./p#13; /div/divbrbrcentera href=http://www.wizardrss.comPowered By WizardRSS.com/a | a href=http://www.wizardrss.comFull Text RSS Feed/a | a href=http://www.amazon.com/RFID-Blocking-Cards-Identity-Protector/dp/B00CJHZLEWRFID/a | a href=http://www.wpzonbuilder.comAmazon Affiliate/a/center