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The highly-rated HTC Thunderbolt. A powerful phone, but apparently not without its problems. Photo: Jon Snyder/Wired.comHTC’s recently-released Thunderbolt smartphone has drawn praise for its powerful hardware and fast network speeds. But for hundreds of users, problems with the phone’s audio playback have surfaced when using the Thunderbolt’s built-in video camcorder.
Across multiple Android smartphone-dedicated forums, users of the Thunderbolt are reporting almost inaudible sound playback when viewing videos taken with the new phone.
“I was recording my son literally a foot away,” said an Android Forums user in a forum post. “He was yelling and you can barley hear it on the video.”
Fortunately for Thunderbolt owners, HTC has acknowledged the issue in the phones and says its working towards resolving the issue, as suggested by an email sent to one user from the company:
Due to feedback such as your own, we did some testing here of the issue that you describe. We have in fact escalated these tests to the development team. We cannot say at this time if this is a software or hardware issue. We are working hard to resolve this in a timely manner.
The Thunderbolt is Verizon’s first 4G smartphone offering on its newly-founded LTE network. So far, the phone’s launch has been quite successful. Reports of speed tests on Verizon’s network have been stellar, and the phone itself has supposedly been outselling the iPhone 4 at a number of Verizon retailers. Glitches are not uncommon with new product launches. The iPhone 4 suffered from widespread reports of dropped calls due to its unusual external antenna design, a problem that culminated in Apple issuing free cases to disgruntled customers. The EVO 4G had a storage glitch shortly after it launched, which HTC subsequently fixed. And some of earliest versions of Android running on T-Mobile’s G1 had a keyboard bug that sent commands to the phone’s Unix shell.
But if Verizon and HTC are to keep the Thunderbolt’s momentum going, any potential widespread hardware or software problems like the audio issue need to be taken care of.
“I have taken my phone to Verizon and explained,” claimed one user on HTC’s official web site, “tried the 2 demo phones and an employees all with the same result of low audio.”
HTC did not respond to Wired.com’s request for further comment as of this article’s publishing.
See Also:
- HTC ThunderBolt Launches on Verizon's 4G Network With a Bang …
- Hands-On With HTC's 4G Thunderbolt Smartphone
- HTC Thunderbolt Outselling iPhone 4 at Verizon Stores, Says …
- Report: Motorola Xoom, HTC Thunderbolt Due This Month
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