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Home Minister Umashankar Gupta has said that Tele-Samadhan Kendra system will be implemented in the entire State. He was reviewing redressal of complaints after linking Police Department with Tele-Samadhan Centre here on Saturday.
Bhopal district’s 29 complaints were registered at Tele-Samadhan Kendra and all of them have been redressed within 15 days. Crimes were also registered in two complaints.
Gupta said that this system has been voluntary adopted for reforms in police administration. Therefore, it should not be considered a burden and complaints received at Tele-Samadhan Kendra should be redressed spontaneously.
Information about all the points pertaining to a complaint should be given instantly so that there will be no further complaints in the same case.
The Home Minister had linked police of Bhopal district with Tele-Samadhan Kendra on September 20. After its positive results, it was contemplated to introduce the system in the entire State.
The Home Minister stressed that apart from redressal, action should also be taken against the concerned police officer if the complaint is found to be true.
Underlying importance of this system, additional chief secretary Ashok Das and Director General of Police SK Raut said that it can be implemented in the entire State. Every district’s Additional SP will be made its nodal officer.
Any person can register complaint on toll-free number 155343 of Tele-Samadhan Kendra if he is not satisfied with police action in any case.
The complaint is redressed by the nodal officer within 15 days. The complaint is forwarded to senior officer if it is not redressed in 15 days. Additional DGP Complaints UK Lal and other senior officers were also present on the occasion.
Bhopal district’s 29 complaints were registered at Tele-Samadhan Kendra and all of them have been redressed within 15 days. Crimes were also registered in two complaints.
Gupta said that this system has been voluntary adopted for reforms in police administration. Therefore, it should not be considered a burden and complaints received at Tele-Samadhan Kendra should be redressed spontaneously.
Information about all the points pertaining to a complaint should be given instantly so that there will be no further complaints in the same case.
The Home Minister had linked police of Bhopal district with Tele-Samadhan Kendra on September 20. After its positive results, it was contemplated to introduce the system in the entire State.
The Home Minister stressed that apart from redressal, action should also be taken against the concerned police officer if the complaint is found to be true.
Underlying importance of this system, additional chief secretary Ashok Das and Director General of Police SK Raut said that it can be implemented in the entire State. Every district’s Additional SP will be made its nodal officer.
Any person can register complaint on toll-free number 155343 of Tele-Samadhan Kendra if he is not satisfied with police action in any case.
The complaint is redressed by the nodal officer within 15 days. The complaint is forwarded to senior officer if it is not redressed in 15 days. Additional DGP Complaints UK Lal and other senior officers were also present on the occasion.
